The Call Center Industry In The Philippines
Topics: call center outsourcing services, call center outsourcing, philippine top call center
Due to the cheaper labor costs in the Philippines, it is considered as a preferred business location for call centers and other business process outsourcing companies all over the world. In fact, since year 2000, the call center industry has been growing very fast in the Philippines, mirroring the global trend in the growth of contact centers all over the world.
The Board of Investments of the Philippines has put the growth rate of the call center sector to 100 percent per year since the year 2000. According to the Asian Call Center Review, in the year 2003, the Philipppines had 72 call centers, which was greater than the number in India during that time.
Right now, around 250,000 people are working in BPO companies all over the Philippines. Although the concentration of call center offices are in Metro Manila, the trend is now spilling over to major cities all over the country such as Davao, Cebu, and Baguio. The cost of labor in the cities in the provinces is even cheaper compared to that in Metro Manila because of lower standards of living. As such, when call centers are located in these cities, BPO companies are able to derive more cost savings.
The revenues generated by the call centers in the Philippines in the year 2006 are estimated to be at around 3.8 billion US dollars. This shows a tremendous growth compared to 24 million US dollars in the year 2000. The government of the Philippines is expecting to target half of the world market share in call center services by the end of 2008. As such, the government is stimulating investments in the call center sector, thereby providing every support it can give just so the industry will become more dynamic and responsive to the changing needs of the market. The support of the government to this industry is crucial as it contributes 12 percent of the total Gross National Product, thus helping the county sustain its economic development goals and financial targets year after year.
This boom in the call center industry is powered by the good English skills of Filipinos. Most of the employees working at call centers are usually fresh from college. Through the call centers, young professionals in the Philippines can start developing their careers and contribute to the development of the Philippines. The industry helps the country curb its unemployment rate while young professionals find a way for them to achieve upward mobility.
The call center industry is indeed a very dynamic sector in the economy of the Philippines. Not only that, because of the proven effectiveness of these call centers and the customer service skills of Filipinos born out of their hospitality, it is expected that the industry will grow in the next few years. Most probably, by the year 2010, the revenues generated from the industry shall have reached 12 billion US dollars with a million Filipinos working for call centers across the nation. Since the skills of Filipinos in ICT, including their English skills, are still one of the best all over the world, this trend in the industry will continue unabated in the next few years.
James Stinson is Owner and Founder of Global Sky Inc. He employs a team of 50 in a high quality call center facility based in the Philippines. For more info on outsourcing your project visit: www.global-sky.com
Previous Articles Highlighter:
Stop Looking For The Best Home Based Businesses (1)
There is no such thing as something for nothing. Everything you do in life requires work and lots of it. There is no such thing as the quick fix.
Technical Tools For Philippine Call Centers (2)
These tools for call centers have been designed to help customers and agents to enjoy the best service there is. For agents, however, these tools can only do so much and there is still no substitute for genuine and honest concern and willingness to help the customer.
Prepare A High-Speed Road To Profitable Growth (3)
. . hoping to persuade everyone else that the new approach is the only way to go. Sometimes such lone rangers are disappointed to find that others don't share their logic and may even point out important issues that have not been considered.
If You Are Into Antique Car Shows Here Is How To Find The Car Show Of Your Dreams (4)
Once you find the car show that you are looking for online it is easy to get the directions because they are on your computer screen. You just write them down or print them out and you are ready to go to the car show of your dreams.
Obtaining Quotes On Personal Insurance (5)
Some basic information is required for the quote to be true and correct and homeowners are usually willing to provide this information and more if need be to get the quote that they need for personal insurance coverage on a home, car, boat or recreational vehicle that is parked in the yard.
Maintaining Focus And Drive In Your Home Business (6)
Brainstorm what you enjoy and you'll find that it takes only a few simple changes or additions to your day to freshen your home business for certain job longevity. A Successful Home Based Affiliate Business Takes Time And Effort, Luckily This Site Was Designed To Fast Track Your Profits As Your Learn..
Best Website Hosting - Compare Hosting Plans And Packages (7)
The tools these businesses offer such as email, community interest portals and photo management software are straightforward and make setting up your site easy. What is the downside to free website hosting?
A Close Look At High Definition Television (HDTV) (8)
In order to view your High Definition TV you must have a high definition display. Be sure to check this as well as making sure that you have the right features.
Changes Seen In Travel By Air (9)
Some view the low prices of their airline tickets as a poor replacement for the treatment that they expect from stewards. Packaged peanuts and a drink used to be the most welcomed amenities that people could receive when they were finally seated on the flight.
Purchasing Antiques: A Few Guidelines (10)
You should be extra cautious if you are buying an antique item online. You can easily be duped by those mini-size photographs taken from one or two angles. The photographs may not catch any flaw at all.
Newer Articles Highlighter:
Work At Home And Own Your Own Home Based Business Selling Electricity And Natural Gas At A Discount (1)
Electricity is consumed twenty-four hours a day. I imagine most people do not unplug their refrigerator or disconnect their security system when they head to bed. These items continue to use electricity while people are sleeping and you can get paid just for helping others switch utility companies in New York," states Ward Miller, a founding independent consultant for the energy company.
Peel Your Skin Problems Away (2)
Dr. Mitchell E. Blum, a recognized cosmetic surgeon who has been practicing for more than 25 years, provides a deeper, more thorough peel, as opposed to AHA, which may require several applications before results can be achieved.
How To Really Save Big Money On Buying A Used Car (3)
So, in a $20,000 car the asking price includes around $4,000 in dealer markup (profit). On top of that there is a dealer processing fee that almost every dealer charges (average of $300 to $600 per car).
The Right To Repair Act And What It Means For You (4)
Many of these service shops have stringent training requirements that exceed your state requirements and even that of the new car dealerships. So, basically it is up to you.
Great Tips For Preventing Razor Burn And Having Smooth Skin (5)
Topics: razor burn, acne, shaving burn, rash Shaving is a part of just about every man's and woman's daily routine, a dreaded part. Am I going to nick myself? How long will the irritation last this time?
A Look At Sports Memorabilia And Collecting (6)
You can even put ticket stubs and photographs in this type of collection. If you are the type of person that collects larger physical items such as jerseys, game balls, and helmets then you will need to do a little more work.
How To Stop Computer Hackers In Their Tracks (7)
Hackers also use Web browsers such as Netscape and Internet Explorer to get into your computer system. You can make your system more secure by increasing your online security.
Some Of The Best Golf Training Drills To Help Improve Your Golf Swing (8)
To conduct this drill, swing the driver with one arm and keep your body square at all times. You may look a little out of place or odd to other players, but who is developing their hip rotation and who is not?
Are The Benefits Of A Goose Down Comforter Worth The Price? (9)
A goose down comforter is easy to maintain and keeps its composure for longer than that of synthetic filling comforters. Some people will argue that synthetic fill is comparable to goose down comforter.
How To Figure Out How Much Disk Space You Need For Your Website (10)
Java scripts, like used in a lot of chat rooms will take up more space. Most people don't require more than 5MB of disk space when starting. You can add more lately if needed.